Confidential, successful and no charge to the parties
Peel Community Mediation Services

Peel Community Mediation Service (PCMS), is a community-based mediation service that provides conflict resolution services while promoting the use of non-adversarial processes in a wide variety of situations. Confidentiality and individual differences are respected, and a safe environment for resolving conflict is provided.

• PCMS staff and volunteers empower people, help identify problems, diffuse tensions, clarify perspectives and concerns, develop viable options and reach mutually satisfactory agreements.
• PCMS assists people in recognizing the value of collaborative approaches to working through conflict. We are a community-based program. Staff and Volunteer Mediators are available to assist in resolving conflicts. Contacts in the community include the police, the City of Mississauga, courts, social service agencies, and community legal services.
• PCMS is a service that is available to anyone in the community experiencing conflict. It provides an affordable and practical option to such traditional methods of problem solving as civil litigation in Peel Region.

What is mediation?

• Mediation is a a transformative and cooperative conflict resolution process through which a neutral third party empowers two or more disputants to voluntarily reach their own mutually acceptable settlement through compromise and accommodation;
• Mediation occurs in a non-threatening environment in which parties can meet, communicate, and reach agreement;
• A mediator does not take sides, decide who is right or wrong or impose solutions. Rather, the mediator acts as a neutral party setting ground rules, focusing negotiation and creating a safe and fair environment where both parties can resolve differences and arrive at a mutually agreed upon outcome;
• Each party will be given equal opportunity to present the issue from their perspective and to listen and respond to the other party’s concerns. The mediation process is flexible to the needs of those involved. Attention is focused on each part’s interests as both parties are in full control of the outcome.

What kind of disputes do we resolve?

Interpersonal	Property	Commercial
• Landlord and tenant; • Roommates and    housemates; • Family problems; • Immigrant and sponsor disputes; • Intergenerational disputes.	• Drainage; • Fences; • Noise; • Parking space.	• Minor commercial disputes    involving  contractors; • Loans; • Household services and     suppliers.

The role of the mediator

• Help the parties in conflict communicate with each other;
• Assist the parties in establishing a structure for their discussion, manage their emotions; find common ground; identify the issues and encourage mutual understanding;
• Help the parties reach a mutually-acceptable settlement through an examination of root causes, feelings and thoughts on the issue in conflict.

Why choose Peel Community Mediation Services (PCMS)?

• Mediation is free and voluntary for everyone in Peel Region;
• The mediation process is safe, friendly and confidential;
• Mediation fosters good will, and empowers parties to reach a settlement;
• Can improve and preserve relationships  Builds capacity to manage conflict on an individual basis
• It’s a supportive and friendly alternative to traditional methods or civil litigation;
• It's conducted by a neutral third party, and has a high voluntary settlement compliance rate;
• It addresses problems from a root-cause perspective.

How to find out more

• Contact Mediation Services at ICNSS.

• Peel Community Mediation Service

  Inter-Cultural Neighbourhood Social Services

  Suite 401, 3050 Confederation Pkwy

  Mississauga, ON , L5B3Z6

  (905)-273-4884 (x221)

 

You can download the Mediator Application Form, Agreement to Mediate, MOU here.

Endorsements

Endorsed by	Works closely with
The City of Mississauga, in partnership with: • By-Law Enforcement, the    City of Mississauga.	• Local Schools; • Peel Region Police; • Community agencies; • Counselling services; • Victims' advocates; • Legal services.